Legal notices and conditions of use of the Etxegana Hotel & Spa

In this space the USER will be able to find all the information related to the legal conditions that define the relationships between users and us as those responsible for this website. As a user, it is important that you are familiar with these terms before continuing browsing. Etxegana Oneko S.L. As the person responsible for this website, it undertakes to process the information of our users and clients with all guarantees and to comply with the national and European requirements that regulate the collection and use of the personal data of our users. This website, therefore, strictly complies with the RGPD (REGULATION (EU) 2016/679 on data protection) and the LSSI-CE Law 34/2002, of July 11, on information society services and E-commerce.

TERMS OF SERVICE These General Conditions regulate the use (including simple access) of the associated web pages of the site https://www.etxegana.com, including the contents and services made available on them. Any person who accesses the website https://www.etxegana.com (“User”) agrees to be bound by the General Conditions in force at all times of the portal https://www.etxegana.com.

PERSONAL DATA WE COLLECT AND HOW WE DO IT Read the privacy policy

COMMITMENTS AND OBLIGATIONS OF USERS The User is informed and accepts that access to this website does not in any case imply the beginning of a commercial relationship with https://www.etxegana.com. In this way, the user undertakes to use the website, its services and its contents without contravening current legislation, good faith and public order. The use of the Website for illegal or harmful purposes, or that in any way may cause damage or prevent the normal functioning of the Website, is prohibited. Regarding the content of this website, the following is prohibited: Its reproduction, distribution or modification, in whole or in part, without authorization from its legitimate owners; Any violation of the rights of the provider or its legitimate owners; for commercial or advertising purposes.

When using the website https://www.etxegana.com, the User undertakes not to adopt conduct that may damage the image, interests and rights of https://www.etxegana.com or third parties or that may damage, disable or overload the portal (indicate the domain) or prevent, in any way, the normal use of the website. However, the User must be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, https://www.etxegana.com cannot guarantee the absence of viruses or other elements that may cause alterations in the user’s computer systems (software and hardware) or in the electronic documents and files they contain.

SECURITY MEASURES The personal data communicated by the user to https://www.etxegana.com may or may not be stored in automated databases, the property of which corresponds exclusively to https://www.etxegana.com, assuming all measures. security, technical and organizational measures. security nature that guarantees the confidentiality, integrity and quality of the information contained therein in accordance with the provisions of current regulations on data protection. Communication between users and https://www.etxegana.com uses a secure channel and the data transmitted is encrypted using https protocols, so we guarantee the best security conditions so that user confidentiality is guaranteed.

COMPLAINTS https://www.etxegana.com informs that there are complaint forms available to users and clients. The User may submit claims by requesting their claim form or by sending an email to reserva@etxegana.com indicating their name and surname, the service and/or product purchased and indicating the reasons for their claim. The user/buyer can communicate their claim to us, either by email to: reservas@etxegana.com, if they wish, attaching the following claim form: The service/product: Purchased on the day: User name: User address: Signature of user (only if submitted in paper): Date: Reason for complaint:

DISPUTE RESOLUTION PLATFORM If this may interest you, to present your claims you can also use the dispute resolution platform provided by the European Commission and which is available at the following link: http://ec.europa.eu/consumers/ odr/

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS In accordance with the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making available, of all or part of the content of this website, for commercial purposes, on any medium and by any technical means, without the authorization of https://www.etxegana.com. The user agrees to respect the intellectual and industrial property rights owned by https://www.etxegana.com. The user knows and accepts that the entire website, which contains without limitation the texts, software, content (including its structure, selection, layout and presentation), podcast, photographs, audiovisual material and graphics, is protected by trademarks, copyrights. and other legitimate rights. . rights, in accordance with international treaties to which Spain is a party and other property rights and laws of Spain. In the event that a user or third party believes that a violation of their legitimate intellectual property rights has occurred due to the introduction of certain content on the Website, they must notify https://www.etxegana.com indicating: Personal data of the interested party who owns the rights allegedly infringed, or indicate the representation with which he or she acts in the event that the claim is presented by a third party other than the interested party. Indicate the contents protected by intellectual property rights and their location on the web, the accreditation of the indicated intellectual property rights and an express declaration in which the interested party is responsible for the veracity of the information provided in the notification.

EXTERNAL LINKS The web pages https://www.etxegana.com may contain links to other websites and third-party content. The sole purpose of the links is to provide the User with the possibility of accessing said links. https://www.etxegana.com is not responsible in any case for the result that may arise for the User from accessing said links. Likewise, the user will find within this site pages, promotions, and affiliate programs that access the browsing habits of users to establish profiles. This information is always anonymous and the user is not identified. Information provided on such sponsored sites or affiliate links is subject to the privacy policies used on such sites and will not be subject to this Privacy Policy. Therefore, we strongly recommend users to carefully read the privacy policies of affiliate links. The User who intends to establish any technical link device from their website to the https://www.etxegana.com portal must obtain prior written authorization from https://www.etxegana.com. The establishment of the link does not imply. in no case the existence of relations between https://www.etxegana.com and the owner of the site on which the link is established, nor the acceptance or approval by https://www.etxegana.com of its contents or services

COMMENT POLICY Comments are allowed on our website to enrich the content and raise questions. Comments not related to the topic of this site will not be accepted, including defamation, insults, personal attacks or general disrespect towards the author or other members. Comments that contain manifestly misleading or false information will also be deleted, as well as comments that contain personal information, such as private addresses or telephone numbers, and that violate our data protection policy. Comments created solely for promotional purposes of a website, person or group and anything that could be considered spam in general will also be rejected. Anonymous comments, as well as those made by the same person under different pseudonyms, are not allowed. Comments that try to force a debate or position on the part of another user will also not be taken into account.

EXCLUSION OF WARRANTIES AND LIABILITY The Service Provider does not offer any guarantee and is not responsible in any case for damages of any kind that may arise from: The lack of availability, maintenance and effective functioning of the website, or its services and content; The existence of viruses, malicious or harmful programs in the contents; Illegal, negligent, fraudulent or use contrary to this legal notice; The lack of legality, quality, reliability, usefulness and availability of the services provided by third parties and made available to users on the Website. The provider is not responsible in any case for any damages that may arise from illegal or inappropriate use of this website.

APPLICABLE LAW AND JURISDICTION In general, the relations between https://www.etxegana.com and the users of its telematic services, present on this website, are subject to Spanish legislation and jurisdiction and to the courts.

CONTACT If a User has any questions about these Legal Conditions or comments on the https://www.etxegana.com portal, please contact reserva@etxegana.com